Smartalock

Outages 5

• 29 September - floorsense.nz domain RESOLVED
• 15 August 2023 - Admin SSO Redirection - RESOLVED
• 24 July 2023 - Service Outage - RESOLVED
• 27 June 2023 - API Gateway Failover - RESOLVED
• 13 Feb 2024 - Poor App Performance - NZ Gateway

End User 1

• End User Floorsense Training Video

Administration 11

• Administration Handover Training Video
• Quick Videos - Mark Desks Out of Service or Clean
• Quick Videos - Bulk Edit Desks into a Neighbourhood
• Quick Videos - Set up Team Leader to Book on Behalf
• Quick Videos - Setup a New Admin User

View all 11

Smartalock User App Support 1

• Smartalock Mobile App User Guide

Smartalock Hardware Installation 10

• System Overview and Client Requirement Checklist
• Smartalock Cabling and Initial Installation - v1 and v2 Systems
• Smartalock Lock Installation Guide
• Lock and cable channel position - Smartalock Original
• Smartalock Locker Replacement Guide and Video

View all 10

Brochures and Datasheets 3

• Smartalock 2 Page Brochure
• Smartalock Standalone USB Lock
• Smartalock L2 Data Sheet

Troubleshooting 10

• Flowchart for diagnosing problems with Smartalock - READ THIS FIRST
• How to Reset Smartalock Card Reader (Soln:A)
• How to Restart locker power via PoE injector (Soln: C)
• How to Reset Smartalock Controller (Soln: F)
• How to Reset Smartalock Kiosk App (Soln: K)

View all 10

Technical Drawings 15

• Smartalock Original Lock Drawing
• Kiosk Drawing
• Latch Drawings
• Sample Drawings for 30 Locker Bank
• Sample Drawings for Quarter height doors - 32 unit locker bank

View all 15

Smartalock Admin and Integration 5

• Smartalock Admin User Guide
• Smartalock Installation Video
• Administrator Guide for enabling End User App Access to Smartalock
• Importing Users and Card Numbers from External Data Sources - v4.3
• SSO (Single Sign On) Implementation Guide for OIDC

Legal 3

• Smartalock Product Warranty + Enhanced Support
• Smartalock EULA
• Privacy Policy

Archive 0

User App Support 2

• Floorsense App End User Guide
• Floorsight Virtual End User Guide

Hardware Installation 2

• Floorsight and Floorsense installation instructions
• Installer Barcode Capture Instructions

Brochures and Data Sheets 2

• Data sheets
• Floorsense Powerpuck Brochure

Troubleshooting 0

Technical Drawings 2

• System Component Drawings
• Recommended Hardware Positions

Admin and Integration 3

• Floorsense Administrator Guide
• Floorsense Architecture and Security
• Import and Export from External Data Sources

Legal 2

• Floorsight Virtual EULA
• Floorsense Warranty Documents