Support documents to help troubleshoot Smartalock hardware or software issues, including how to reset Controller, Kiosk and open all the locker doors.

Flowchart for diagnosing problems with Smartalock - READ THIS FIRST
This 1 Page flowchart helps to identify which system or component of Smartalock system has failed and requires a reset. It also helps identify issues that a...
Wed, 4 Jan, 2017 at 4:28 PM
How to Reset Smartalock Card Reader (Soln:A)
This 1 page graphic shows how to reset just the card reader on a single smartalock kiosk.
Wed, 4 Jan, 2017 at 4:15 PM
How to Restart locker power via PoE injector (Soln: C)
If a single locker will not open, or all of the lockers connected to a controller appear offline, then resetting the PoE injectors via power cycling may hel...
Wed, 4 Jan, 2017 at 4:26 PM
How to Reset Smartalock Controller (Soln: F)
The Smartalock Controller can be reset by power cycling it. The attached 1 page guide shows how to identify the correct cable and then reset the controller.
Wed, 4 Jan, 2017 at 4:21 PM
How to Reset Smartalock Kiosk App (Soln: K)
If the Smartalock App freezes or cannot find the controller, and the controller is clearly working via Smartalock App running on iPhone or Android then the ...
Wed, 4 Jan, 2017 at 4:28 PM
How to Restart the Kiosk iPad (Full Reset) (Soln: M)
If the Kiosk app has frozen and the home button is unresponsive, then completely restart the Kiosk iPad following this 1 page guide.  You will need 2 pa...
Wed, 4 Jan, 2017 at 4:21 PM
How to unlock all the smartalock lockers via Unlock Box
If the site has power, the Smartalock Unlock box can be used to open all the doors on a locker bank that are connected to a single controller. Replace the c...
Fri, 15 Jun, 2018 at 9:31 AM
How to Reset Card Reader
See the attached workflow for resetting card reader. The card reader sometimes needs to be physically power cycled after a firmware upgrade on the Smartaloc...
Mon, 8 Jan, 2018 at 4:13 PM
How to Rejoin Kiosk iPad to WIFI
On a Smartalock system that does not use a direct Ethernet cable between the Kiosk and Controller it maybe occasionally necessary to rejoin the Kiosk iPad t...
Mon, 8 Jan, 2018 at 4:16 PM
How to replace a broken lock unit
If lock unit is intermittently opening, or has some other issue, then assuming the door can be opened (by force, by popping hinges or by using the mechanica...
Fri, 15 Jun, 2018 at 4:59 PM