We are investigating slow performance for Australian floorsense App users connecting to their services. The problem has been replicated and we are investigating the root cause.
Due to degraded performance issues with the underlying hardware on our primary API gateway we have invoked DR to migrate the API endpoint for the floorsense App and the my.floorsense.com.au end user web portal to a different availability zone within AWS Sydney. The migration takes approximately 20 minutes.
The migration is complete and service tested and restored.
Some floorsense App users may have to logout and log back in if they had an active floorsense connection at the time of migration.